Welcome to Kiddiehug
Welcome to Kiddiehug

Shipping & Returns Policy

KiddieHug is committed to delivering your order accurately, in good condition, and always on time.

  • You have two shipping options to choose from: 7-8 working days (free delivery) and 3-4 working days (Rs.60).

  • On any selection, all products will reach you within a time span of 3 to 8 working days from the day of dispatch.

  • For certain remote geographies the time for deliveries may exceed 8 days.

  • The above time lines do not apply for custom orders, special orders or pre-order bookings. The time line for each of these will be individually mentioned in the product description.

  • If you require any assistance in understanding our Shipping policy please do not hesitate to call our customer care number.

Please note our shipping policy as follows:

  • We currently deliver to most of the cities across India.

  • Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.

  • We make our best efforts to ship each item in your order within 3 working days of the order.

  • In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.

  • Certain locations which are difficult to reach, the delivery time is more than 8 working days. Please contact us for details.

  • We ship on all week days (Monday to Saturday), excluding public holidays.

  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

  • While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

  • If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on (+91) 9745092806 (9AM – 6PM) or mail us at support@kiddiehug.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Shipping Charges

KiddieHug offers two shipping options to choose from: 7-8 working days (free delivery) and 3-4 working days (Rs.60). One can choose according to the requirement and convenience.

Order Cancellation

Cancellation before shipment: 

If the order or the items that you want to cancel have not been shipped, you can cancel the order online or by speaking with our helpdesk at (+91) 9745092806. In such cases, the order will be cancelled and the money paid by you will be refunded to you.

Cancellation post shipment: If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at (+91) 9745092806 and do not accept the delivery of the order. Once the order is received back by us, we will refund the money paid by you as per Refund policy included below.

Order Return

We are committed towards providing you the best shopping experience at KiddieHug and allow no questions asked return policy.

How to return the product:

  1. In case you need to return the products, please fill this form XXXXX within 3 days of receiving the order. Note: Returns will be accepted ONLY if the product is in brand new condition with the original packaging.

  2. Once we receive the return request we will check it and authorize the same.

  3. Post that, you will have to send across the products back to us.

  4. Once we receive the products, we will initiate a refund to your account.

  5. The refund amount will be post deduction of return charges as below:

Returns / exchange for any other reason: Rs 100 / diaper will be charged as returns fee for every diaper returned. 

Return due to defect: You will have to send us the defective product. The return shipping cost will be bared by us. Post that product replacement will be sent of similar or equivalent value / type product. For a defective product return – The product should be with original packing and unused. The defect MUST be brought to our notice within 24 hours of product receipt through (+91) 9745092806.

We would treat returns as valid only if the products are received without any physical damage such as tearing, broken snaps.

Discount vouchers if any will be considered used if order is cancelled.

Refund: The refund of amount of the order post receiving the product back will be done within 7 days from the date of receipt of the returned product.

In case of unshipped orders, the refund will be done within 7 days of the return request.